This site is hosted by Thrivent Financial for Lutherans and follows
that organization's privacy policy.
Thrivent Financial is committed
to safeguarding the information you provide to us online. We do
not share or exchange information gathered on this site with outside
organizations who are not performing services for us or on our
behalf. Please review this policy to help you better understand
our views and practices regarding privacy on our Web site.
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What information do we gather on our Web site?
When you register for Lutherans Online chat rooms and message boards, other
free Lutherans Online services, Thrivent Financial Members/Chapters area,
or other secured access areas (e.g., account access), we ask that you provide
your name, date of birth, e-mail address, and postal address (including city,
state, and ZIP code).
In other sections of our Web site (e.g., the information request form, free
offers order forms), we may capture additional information such as telephone
number, name of your church, the home city/state of your church, and whether
or not you are Lutheran.
For added security, to register for access to the Account Access or Members/Chapters
areas, you will need to provide your Social Security number or Thrivent ID,
and contract number or birth date. This information, required at initial registration
only, is used to identify you as a unique, authorized user. Thrivent Financial
will never ask you to confirm your personal or account information through
an e-mail. Never respond to an e-mail (especially unsolicited
e-mail) which asks for personal information.
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What other information do we capture?
Thrivent Financial's Web server automatically recognizes only your IP address
when you visit our site as an anonymous visitor (without logging in). It
does not recognize your e-mail address. However, we do collect your e-mail
address if you communicate with us via e-mail, provide your e-mail address
to us when completing an online survey, or register at our site for access
to secure areas. If you register on our site, please keep your e-mail address
up to date in your personal profile. This e-mail address will be used to
retrieve a forgotten password and assist you in using other self-service
features.
Thrivent Financial collects aggregate information about the pages visited
within our Web site. We do not track an individual's path through our site.
If you access or service your accounts online using your user ID and password
to authenticate yourself, a record of your online activity is maintained.
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How can you update the personal information you provide
online?
You can change the information you provided at registration, including your
current e-mail address, through your personal profile. To update your profile:
- Log in to a secure area, and click on Manage my Profile.
- Click the link for the information category you would like
to update.
- Update and verify your personal information as desired. Note:
Your User ID cannot be changed.
- Save your changes. The information in your pesonal profile
will be updated.
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What do we do with the information we gather?
We use the information we gather about our site visitors in one or more of
the following ways:
- To verify your Thrivent Financial membership status and/or
account ownership.
- To fulfill orders and requests for additional information.
- To fulfill your requests for contact from a Thrivent Financial
representative.
- To help ensure a safer online environment for our site visitors.
- For general aggregate site visitor analysis and statistical
research.
- To inform customer service professionals or financial representatives
about account access and service requests that will enable us
to provide you with better customer service.
- To inform you of updates to our Web site.
- For marketing purposes to provide you with information about
products and services available through Thrivent Financial and/or
its affiliated companies that may be of interest to you.
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Do we use cookie technology?
Cookies are messages given to your Web browser by a Web server. The browser
stores the message (e.g., a user ID or password) on your computer in a text
file called cookie.txt. The message is then sent back to the server each
time your browser requests that site. For security reasons, cookies technology
is not available for access to secure areas on Thrivent Financial's Web
sites. You need to type your user ID and password every time you log in
to a secure access area.
Cookie technology, however, may be used in various sections of our Web site
to provide you with personalized services and increase the quality of your
online experiences.
Cookies cannot be used to reveal your e-mail address obtained from your
hard drive or learn confidential or personal information about you that you
have not already explicitly revealed.
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Do we use encryption technology?
Several areas on Thrivent Financial's Web site (e.g., Account Access) have
been built to handle sensitive or confidential information. These pages
utilize an Internet method known as Secure Socket Layers (SSL). With SSL
engaged, pages are sent to you in an encrypted (scrambled) format and any
information you submit to Thrivent Financial also is encrypted. Encryption
is the transformation of data into a form unreadable by anyone who doesn't
have the appropriate decryption key. This method of transferring sensitive
data is considered the industry standard for the Internet.
For added security, close your browser completely when you finish using
this site. While online, your browser is using part of your computer's memory.
If your broswer is left open, it may be possible for someone using your computer
to go back and use this memory to access your information. By closing your
browser, the memory it is using is cleared. You may also want to consider
clearing your browser's temporary files.
For your security, we highly recommend you update your browser to versions that support SSL. Microsoft Internet Explorer, Mozilla Firefox and Apple Safari are three browsers that support these encryption techniques. A solid lock graphic will display when the SSL mode is engaged and the connection is encrypted. If you are not sure if your browser is compatible, check with your service provider.
Thrivent Financial has taken steps to make all information you provide to
us as secure as possible against unauthorized access and use, alteration,
and/or loss. This information is kept in Thrivent Financial's secure database.
You should keep in mind, however, that no data transmission over the Internet
is 100 percent secure and any information disclosed online can potentially
be intercepted and used by unauthorized parties.
